Introduction
Hiring remains at the core of every business venture. Recruiters and hiring managers are always looking for quality talent who would adhere to the company’s work culture and align with the vision to give quality output. The three vital aspects that help in onboarding a quality talent with the perfect balance of required skill set are Behavioral Competencies, Aptitude and Domain Expertise. To strike a balance between the three and based on our experience of working with 2,000 clients, we have compiled a ready to use competency framework manual and interview guide for top 30 job roles which would in turn benefit organizations in making the right hires.
Mettl Competency Library
Competencies refer to job-relevant behavior, motivation and technical knowledge required to be successful on-the-job. Aligning HR processes to competencies helps evaluate performance, set clear job expectations and growth plans.
Mettl has created competency libraries across, Behavioral, Cognitive, Domain and Technology based competencies.
EXPLORE OUR COMPETENCY LIBRARY
Finance
According to a survey by Institute of Management Accountants, the role of finance function in India based organizations is evolving in a way that it is now incorporating new responsibilities in addition to cost accounting. Financial services accounts for a fair share to the country’s revenue, making India one of the fastest growing economies. The sector contributes around 6% to the nation’s GDP, which is evident in the rise in number of employment. Banks and insurance companies are responsible for generating majority of the employment in this sector.
FINANCIAL ANALYST
Manage and coordinate all aspects of accounting, keep a track on economic conditions and compile data to suggest relevant changes.
COMPETENCY FRAMEWORK
DOMAIN
- Balance sheet reconciliation
- Fixed asset Knowledge
- Third Party account reconciliation
- Accounts Receivable
- Accounts Payable
BEHAVIORAL
- Planning & Organization
- Stress Management
- Establish Trust
- Drive for Results
- Teamwork
- Follow Work Procedures
COGNITIVE
- Numerical Reasoning
- Analytical Ability
- Problem Solving
TELEPHONIC INTERVIEW QUESTIONS
ACCOUNTANT
Deals with day-to-day financial operations like audits or financial statement analysis. Meet clients to make recommendations regarding financial situations.
TELEPHONIC INTERVIEW QUESTIONS
FINANCIAL MANAGER
Review financial reports, monitor accounts, prepare financial forecasts and analyze market for business opportunities.
TELEPHONIC INTERVIEW QUESTIONS
CREDIT RISK MANAGER
Develop and implement methods to reduce credit risk, predict risk exposure and supervise preparation of performance reports.
TELEPHONIC INTERVIEW QUESTIONS
Sales
As per a study undertaken by ASSOCAM, direct selling Industry in India has doubled since 2011 and is expected to grow at a CAGR of about 4.8% to reach Rs 15,930 crore in 2021. For many sales organizations, selling has evolved from traditional product pitches to a more customized, highly tailored, and/or customer-focused solution pitches. Since sales is a complex job, it might come across as difficult to fully understand every sales role in its entirety. From the person selling a shoe in a store to a person selling complex aircraft solutions – all are at the end of the day ‘salespeople.’
AREA SALES MANAGER
Deals with retailers and distributors, runs day-to-day operations of sales team, generates revenue and maintains customer relationships in respective geographical area.
COMPETENCY FRAMEWORK
DOMAIN
- Channel Sales
- Sales Monitoring Tools
- Sales Scenario
BEHAVIORAL
- Accountability
- Resilience
- Self-Confidence
- Self-Awareness
- Learning Agility
- Following Work Procedures
- Planning and Organizing
- Drive for Results
- Customer Service Orientation
- Establish Trust
- Networking
- Negotiation and Influence
- Strategic Thinking
- Team Management and Collaboration
- Business Orientation
COGNITIVE
- Attention to Details
- Problem Solving
- Numerical Ability
- Verbal Ability
- Critical Thinking
TELEPHONIC INTERVIEW QUESTIONS
KEY ACCOUNTS MANAGER
A B2B sales manager who defines individual approach of sales team to particular customers, manages a group of significant consumers to achieve sales target and maintains good relationships with important clients.
TELEPHONIC INTERVIEW QUESTIONS
RETAIL SALES
This B2C role involves directly targeting consumers, attracting new clients, answering their queries and convincing them to buy services. Administer sales through in-person communication.
TELEPHONIC INTERVIEW QUESTIONS
INSIDE SALES REPRESENTATIVE
Understand and interpret requirement, close new accounts by making phone calls and sending e-mails. Qualify potentials and close sales to meet personal target.
TELEPHONIC INTERVIEW QUESTIONS
FIELD SALES
Develop sales strategy, generate revenue by making new clients and manage sale of products and services.
TELEPHONIC INTERVIEW QUESTIONS
BUSINESS ANALYST
Serves as a link between organization’s IT capabilities and business objectives by evaluating requirements and defining objectives to build overall business strategy. Analyze the company, identify problem areas and suggest methods to improve.
TELEPHONIC INTERVIEW QUESTIONS
Marketing
Marketing is a process in which a service or a product is introduced and then promoted to potential customers. It is a means to establish brand awareness and engage customers to give a boost to sales. Technology has changed the Indian landscape by making it one of the largest online consumer markets. According to 'Marketing Analytics – An opportunity for India to Lead' report, the Indian marketing analytics industry is expected to grow from its present value of US$ 200 million to US$ 1.2 billion in 2020.
MARKETING ASSOCIATE
Generally, an entry-level position, the job involves curating and implementing day-to-day marketing activities and undertaking marketing research to summarize buyer persona and identify new revenue prospects.
COMPETENCY FRAMEWORK
DOMAIN
- Marketing Activities (ATL,BTL & TTL)
- Effective Marketing Strategies
- Content Management
BEHAVIORAL
- Planning and Execution
- Result Orientation
- Business Orientation
- Process Orientation
- Negotiation and Influence
- Collaboration
- Networking
- Service Orientation
- Creativity
- Taking Initiatives
COGNITIVE
- Attention to Details
- Analytical Ability
- Verbal Ability
TELEPHONIC INTERVIEW QUESTIONS
MARKETING RESEARCHER
Understand business objectives, collect and interpret primary or secondary data, prepare reports and make presentations. Enables organizations to explore target areas to devise a better marketing strategy.
TELEPHONIC INTERVIEW QUESTIONS
MARKETING MANAGER
Great business leader responsible for planning marketing strategies for the whole organization and making sure the team follows the plan to create new clientele and retain existing ones.
TELEPHONIC INTERVIEW QUESTIONS
DIGITAL MARKETING EXPERT
They oversee online marketing strategy of the organization including campaigns, design and continuous flow of content to increase website visitors and engage clients through social media channels.
TELEPHONIC INTERVIEW QUESTIONS
CORPORATE COMMUNICATION MANAGER
Regarded as face of the company, they directly engage with media, curate material for advertising, press release, e-mail marketing and videos along with any other mode of external and internal communications to maintain a positive image of the company.
TELEPHONIC INTERVIEW QUESTIONS
Customer Care
The service that started in the mid-90s has now become a part and parcel of almost every organization. Even though the industry experienced a slow-down in the last few years, customer care has grown up to 16% annually as compared to 0.5% growth in the west. The growth of Indian outsourcing can be attributed to proficiency in the English language, skilled and patient workforce. According to a report in 2017, organizations located overseas spent $7.3 billion on call centre services in India along with domestic spent of $600 million, making India a consistent market leader in the field.
CUSTOMER CARE EXECUTIVE
Resolve customer queries and grievances through inbound or outbound calls along with generating sales lead. Act as a link between organization and consumers.
COMPETENCY FRAMEWORK
DOMAIN
- Basic Computer Skills
- MS Office - MS word, MS Excel
BEHAVIORAL
- Drive for Results
- Collaboration
- Planning & Organizing
- Quality Focus
- Customer Service Orientation
- Process Adherence
- Stress Management
- Communication
COGNITIVE
- Verbal Ability
- Attention to Details
- Analytical Ability
TELEPHONIC INTERVIEW QUESTIONS
CUSTOMER CARE MANAGER
Supervises the team of customer service executives and motivates them to give their best. Communicate with important clients through phone, e-mail or meetings.
TELEPHONIC INTERVIEW QUESTIONS
Support and Administration
Support and administration are the backbone of every successful organization. Office administration positions are one of the most in-demand roles. Jobs in this particular function provide professional stability and opportunities to work in a constantly evolving diverse environment. These job roles abound in every industry ranging from corporate and non-profit to small and large size organizations.
IT SUPPORT ANALYST
Maintain office computer systems, configure hardware and software and solve any other technical problems.
COMPETENCY FRAMEWORK
DOMAIN
- Basic Computer Skills
- MS Office
BEHAVIORAL
- Self-Confidence
- Proactive
- Result Oriented
- Resilience
- Active Listening
- Establish Trust
- Organized
COGNITIVE
- Problem Solving
- Verbal Ability
- Attention to Details
TELEPHONIC INTERVIEW QUESTIONS
Human Resource
Human Resource Management has emerged as one of the top hiring sectors according to TimesJobs RecruiteX Dec 2017 Edition. Consequently, investment in the HR function is witnessing a rise as new roles are being created. With talent crunch getting witnessed in industries like technology, engineering and skilled trades, the need for talented HR staff is as high as ever. To cope up with increasing recruitment challenges, an HR’s role has become pivotal in balancing the organization by filling in the gaps.
RECRUITER
Fulfill company’s staffing objectives by implementing recruiting plans and proactively identifying future hiring needs.
COMPETENCY FRAMEWORK
DOMAIN
- Relationship Building
- Exposure to Social Media
- Basic Computer Skills
BEHAVIORAL
- Adaptability
- Ethical Propensity
- Execution Excellence
- Planning and Organizing
- Process Orientation
- Collaboration
- Effective Communication
- Negotiation and Influencing
- Networking
- Service orientation
COGNITIVE
- Verbal Ability
- Attention to Details
- Analytical Ability
TELEPHONIC INTERVIEW QUESTIONS
HR MANAGER
Manage overall HR department, design and implements HR policies, evaluate employee relation and serve as a link between management and staff.
TELEPHONIC INTERVIEW QUESTIONS
Graduate Engineer Trainee (GET)
Graduate engineer trainees work for all the engineering professions and assist engineers. 2018 happened to be a more promising year in terms of the number of opportunities knocking at the doors of fresh graduates. According to a joint survey by Confederation of Indian Industries (CII), All India Council of Technical Education (AICTE), United Nations Development Program, Peoplestrong and Wheebox, fresh engineering graduates are becoming more employable and the job readiness among them is also improving. The survey also revealed employability has increased from 34% to 46% since 2014, which means one out of two fresh graduates are employable now.
GRADUATE MECHANICAL ENGINEER
Involved in the design, development and testing of mechanical and electromechanical systems including tools, engines, heavy machinery or vehicles.
COMPETENCY FRAMEWORK
DOMAIN
- Computer Aided Design
- Thermodynamics & Fluid Mechanics
- Manufacturing Processes
- Strength of Materials
- Machine Design
- Applied Mechanics
- Manufacturing Sciences
BEHAVIORAL
- Adaptability
- Discipline
- Self-Confidence
- Team Work
- Curiosity
- Learning Agility
- Optimism
- Perseverance
COGNITIVE
- Analytical Ability
- Data Analysis
- Numerical Ability
- Verbal Ability
- Abstract Reasoning
TELEPHONIC INTERVIEW QUESTIONS
GRADUATE CIVIL ENGINEER
Responsible for projects assigned by project managers, record and monitor project cost, ensure the project is safe, professionally manageable and does not transgress health and safety laws.
TELEPHONIC INTERVIEW QUESTIONS
GRADUATE CHEMICAL ENGINEER
Involved in the R&D phase of chemical processes, GETs conduct lab tests, adjust instruments, create graphs, record test results and analyze design changes. Their work is reviewed by supervisors before implementation.
TELEPHONIC INTERVIEW QUESTIONS
GRADUATE ELECTRICAL ENGINEER
Assists in designing, developing and maintaining electrical control systems/components in the building industry including power generation, transportation, manufacturing or construction.
TELEPHONIC INTERVIEW QUESTIONS
GRADUATE ELECTRONICS ENGINEER
Innovate and test electronic equipment in different areas like broadcast and communication systems, navigation systems, computer hardware, portable devices, mobile phones and other everyday devices.
TELEPHONIC INTERVIEW QUESTIONS
Logistics
India’s supply chain sector has seen an influx of foreign and domestic capital in the last three years. Supply chain management has a direct impact on trade and retail of the nation, logistics being one the driving factors behind the economic growth. Since the country’s ports handle 95 percent trade by volume, the latest government initiative-Sagarmala project aims at modernizing the existing ports that will together manage almost 100 percent more trade volume by 2025.
PROCUREMENT EXECUTIVE
Great predictors of the client’s needs, they keep a check on existing stock, compare sales with competitors and study the economic climate.
COMPETENCY FRAMEWORK
DOMAIN
- Vendor Selection/Vendor Development
- Supply chain - Best Practices
- Supplier Management
- Vendor Rating
BEHAVIORAL
- Strategic Thinking
- Teamwork
- Quality Focus
- Self-Confidence
- Accountability
- Innovative Thinking
- Change Management
- Result Oriented
COGNITIVE
- Numeric Reasoning
- Analytical Ability
- Decision Making
- Problem Solving
TELEPHONIC INTERVIEW QUESTIONS
PROJECT MANAGER
Responsible for successfully delivering a project and acts as a leader who plans, organizes and leads the team to achieve end results.
TELEPHONIC INTERVIEW QUESTIONS
OPERATIONS MANAGER
Oversees day-to-day operations and regulatory issues as per company’s regulations to maintaining high quality production.
TELEPHONIC INTERVIEW QUESTIONS
SUPPLY CHAIN MANAGER
Ensure transportation of goods to end customer from manufacturer and supplier, supervise production flow from purchase of raw material to delivery of the product.
Sales Enq: +91-9555-11-4444
mettlcontact@mercer.com
